Apple is offering to replace the batteries of a “small number” of iPhone 6S phones with a fault that makes them unexpectedly shut down. ...
Apple is offering to
replace the batteries of a “small number” of iPhone 6S phones with a fault that
makes them unexpectedly shut down.
The phones with this
fault were manufactured between September and October 2015, it said in a
statement. Affected devices will suddenly stop working even though the
handset’s battery has plenty of charge. Anyone with an eligible phone who takes
up the offer will get a free replacement battery for their handset.
No response In its
announcement, Apple urged customers who believe they have a faulty phone to
contact an Apple store, an authorised repair shop or the firm’s support line to
start the process of getting a new battery. A “limited serial number range” was
affected, it said.
Phone owners should back
up data and then wipe it all off the handset before surrendering it for the replacement, it added.
Phones with cracked screens might have to be repaired before Apple would go
ahead with swapping the battery, it said.
Apple added that mobile
operators would not be taking part in the replacement effort. The AppleInsider
website suggested that the fault with the iPhone 6S could be traced to people
charging their handset with generic chargers rather than Apple’s own-brand
ones.
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Using one of these third-party chargers
damaged circuitry which meant the amount of charge in the battery was not being
reported correctly to the phone’s operating system.
Apple has not confirmed if this is the cause.
The battery swap programme comes only a few days after Apple announced a
separate offer intended to fix a fault on the iPhone 6 Plus.
That problem meant that
the touchscreens on some handsets steadily became less and less responsive if
they had been accidentally dropped on to a hard surface a few times.
Gadget
sites traced the cause to chips used to drive the touchscreen that came loose
after an impact.
Source: BBC
